Hoki108 Terms & Conditions – Rules of Use for Malaysia's Online Casino Platform

This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "Member") and hoki108 ("Platform", "we", "us", "the company"). By registering, accessing, or using any part of the hoki108 platform at hoki108.bet, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

Hoki108 is an online casino platform offering a wide range of games including live baccarat, blackjack, roulette, poker, progressive jackpot slots, Virtual Sports, and Sports Betting. The platform operates under a licence issued by a recognised international regulatory body and adheres to globally accepted gaming industry standards.

These Terms are supplementary to any game-specific rules, promotional terms, or other policies published on the hoki108 platform from time to time. Where a conflict exists between these general Terms and any game-specific or promotional terms, the more specific terms shall apply to that situation.

To register and use the hoki108 platform, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years old at the time of registration.
• Resides in a jurisdiction that does not prohibit participation in online casino games.
• Has never previously been banned from the hoki108 platform.
• Act on your own behalf and not on behalf of any other individual.
• Does not hold any other active accounts on hoki108.

During registration, you are required to provide accurate, current, and complete information, including your full name, an active Malaysian phone number, a valid email address, and your date of birth. hoki108 reserves the right to request identity verification documents (such as a national ID card or passport) at any time, particularly before processing your first withdrawal or when any activity requires further verification.

Each individual is permitted to hold only one (1) active account on hoki108. Registering multiple accounts under the same individual — whether using different names, different email addresses, or different phone numbers — is strictly prohibited and may result in the closure of all such accounts and forfeiture of any balances and winnings.

Hoki108 accepts deposits via the following Malaysian e-wallet and online banking payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX online banking (including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and all Malaysian banks participating in the FPX network).

Deposit: The minimum deposit amount is RM10 per transaction. There is no maximum deposit limit for regular members, while different limits may apply to accounts that have not been fully verified. All deposits via e-wallet are processed instantly, or within 5 to 10 minutes for FPX online banking. hoki108 does not charge any transaction fees for deposits.

Withdrawal: Withdrawal requests are processed within 24 hours for Malaysian e-wallet methods, or 1 to 3 business days for bank transfers via FPX. All withdrawals must be made to the same payment method used for the deposit ("Same Source Policy"). The minimum withdrawal amount is RM30. Successful identity document verification is required before your first withdrawal is processed.

• Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.
• Hoki108 reserves the right to place a withdrawal on hold for standard security screening purposes.
• Any withdrawal suspected to be linked to fraud or money laundering will be reported to the relevant authorities.
• Funds in accounts that have been inactive for more than 12 months are subject to a monthly maintenance fee of RM10 until the balance reaches zero or the player reactivates the account.

Hoki108 offers a wide range of bonuses and promotions to both new and existing players from time to time. All bonuses and promotions are subject to the specific conditions stated in each promotion's terms, as well as the following general conditions that apply to all hoki108 bonuses:

• Wagering Requirement: Bonuses credited to your account cannot be withdrawn directly. You must wager a specified amount — typically between 20x and 35x the bonus value — before any winnings derived from that bonus become withdrawable. The exact wagering requirement is stated in each promotion's terms.
• One Bonus Per Promotion: Each player is entitled to claim each promotional bonus once only, unless otherwise stated. Attempting to claim the same bonus more than once using different accounts constitutes fraud.
• Bonus Validity Period: All bonuses have a set validity period. Any bonus not used within the specified period will expire automatically with no compensation.
• Betting Limits When Using a Bonus: While a bonus wagering requirement is active, a maximum bet limit per round or hand may apply. Exceeding this limit while a bonus is active may result in the bonus being forfeited.
• Eligible Games: Not all games at hoki108 contribute equally toward bonus wagering requirements. Slots typically contribute 100%, while table games such as baccarat, blackjack, and roulette may contribute at a lower rate. Please check the promotion terms for a full breakdown of game contribution rates.

Hoki108 reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice. hoki108's decisions on all bonus-related matters are final and binding.

Hoki108 is committed to providing a fair, secure, and enjoyable gaming environment for all players. To ensure a positive experience for everyone, players are required to comply with the following conduct rules at all times:

• Play honestly and fairly with no intent to cheat or manipulate any game.
• Do not use automated software, bots, scripts, or any third-party tools that provide an unfair advantage in gameplay.
• Do not engage in collusion — that is, cooperating with other players to the detriment of fellow players or the hoki108 platform.
• Do not exploit any vulnerabilities or bugs in the gaming software. Any bugs discovered must be reported to hoki108 customer support immediately.
• Please be respectful toward live dealers and other hoki108 staff in live chat functions. Abusive, obscene, or threatening language will not be tolerated.
• Do not share your account login credentials with any other party.

All games at hoki108 use a Random Number Generator (RNG) that has been verified by independent third-party auditors. Game results displayed on your screen are final. In the event of any dispute regarding a game outcome, hoki108 will review accurate server logs to determine the correct result.

Hoki108 takes the account security and data privacy of all our players seriously. We continuously invest in the latest security infrastructure to ensure your information and funds are always well protected.

You are solely responsible for keeping your hoki108 account password and login credentials confidential. We recommend using a strong password (a combination of uppercase letters, lowercase letters, numbers, and symbols) and not sharing it with anyone. Enable two-factor authentication (2FA), available in your account settings, for an added layer of security.

Hoki108 will never ask for your password via email, phone, or live chat. If you receive any communication that appears to be from hoki108 but requests sensitive information, please report it to our security team immediately at support@hoki108.bet.

The collection, processing, and use of your personal data by hoki108 is carried out in accordance with Privacy Policy of ours separately. Please read that document for a detailed understanding of how we manage your personal information.

Hoki108 reserves the right to suspend, restrict, or close any player account at any time, with or without prior notice, where there is reasonable cause to do so. Reasons that may result in such action include but are not limited to:

• Providing false or misleading information during registration or identity verification.
• Bonus or promotion abuse, including but not limited to using multiple accounts to claim bonuses.
• Fraud, attempted money laundering, or any other unlawful activity.
• The use of unauthorised software or any form of technical cheating.
• Colluding with other players.
• Violation of any part of these Terms.
• Self-exclusion requests submitted by the player.
• Instructions from the relevant regulatory authorities.

If your account is suspended for security or investigation purposes, any balance held in your account will be frozen until the investigation is concluded. If the investigation finds no wrongdoing, your balance will be returned in full. If the investigation establishes fraud or a breach of the Terms, the balance may be forfeited in its entirety.

You may also request the closure of your own account at any time by contacting hoki108 customer support. Any valid balance (not subject to unfulfilled bonus wagering requirements) will be returned to you via your original payment method within 5 business days.

Hoki108 is fully committed to responsible gaming and the well-being of our players. We believe that online casino gaming should be a source of enjoyable entertainment — and we take our responsibility seriously to ensure it stays that way.

The hoki108 platform provides the following self-control tools, accessible to all players through their account settings:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Any increase to a limit requires a 24-hour waiting period before it comes into force.
• Loss Limit: Set a maximum loss limit within a defined period, after which hoki108 will automatically restrict your gameplay for that period.
• Session Time Limit: Set the maximum number of hours you can play on hoki108 per day.
• Self-Exclusion Break: Take a break from the hoki108 platform for a period of your choice — from a minimum of 24 hours up to a maximum of 30 days.
• Permanent Self-Exclusion: If you wish to permanently exclude yourself from the hoki108 platform, please contact our customer support team and we will process your request within 24 hours.

To the fullest extent permitted by applicable law, hoki108 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of our platform, including but not limited to:

• Losses resulting from technical disruptions, server failures, or internet connectivity issues beyond hoki108's control.
• Gaming losses resulting from decisions made by the player during gameplay.
• Any losses resulting from unauthorised third-party access to an account due to the player's own negligence in safeguarding their account security.
• Losses arising from game outcomes that are correct but unfavorable to the player.

Hoki108 does not guarantee that our platform will operate without interruption or error at all times. We strive to maintain maximum platform availability, but scheduled maintenance, system updates, and circumstances beyond our control may cause temporary disruptions from time to time.

In all circumstances, hoki108's maximum liability to any player for any claim shall not exceed the total net deposits made by that player in the 30 days preceding the date of the claim.

If you have any dispute regarding the hoki108 platform, payments, game results, or any aspect of our services, we encourage you to first contact the hoki108 customer support team via email at support@hoki108.bet or through LiveChat on our platform. Most disputes can be resolved quickly and satisfactorily through our support channels.

If a dispute cannot be resolved through our support channels within 30 days, players may refer the matter to an independent complaints body designated by hoki108's regulator. Details of this body are available upon request.

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which hoki108 is licensed. Any legal claims arising from or in connection with these Terms shall be brought before a court with jurisdiction in the location where hoki108 operates.

Hoki108 reserves the right to modify, update, or replace any part of these Terms at any time. Material amendments will be communicated to players via the email address registered to their account, or through a prominent notice on the hoki108 platform, at least seven (7) days before the changes take effect — unless an amendment is required immediately for security or legal reasons.

Your continued use of the hoki108 platform after any amendments to these Terms take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should discontinue use of the platform and request account closure through hoki108 customer support.

All official communications from hoki108 to players will be sent to the email address registered to your account. It is your responsibility to ensure your registered email address remains active and up to date. hoki108 is not liable for any losses arising from your failure to receive important communications due to an inactive or outdated email address.